The other day I was talking to a colleague of mine at work and he happened to mention that he was working late on 31st  December. He also mentioned to me that he had ordered a meal from steers at 7PM and that same meal was delivered to him at 9.15PM. 2.15 hours later!!

I think that the Kenyan fast food industry has a lot to learn, honestly they are not a fast food industry, they are a slow crap food industry. Come on we have all experienced it. You walk into your nearest steers or nandos joint, pay some extreme prices for a meal and wait upto 30 minutes to get it. What part of that is FAST? When you do finally get your meal it is nothing compared to what you expected.

The other thing I have noticed personally is the hygiene and cleanliness of these joints, when they start as a new outlet they are super clean, a few months down the line, the floors are black, you can see fat/oil stuck on the cookers the tables are never wiped and flies are buzzing all over the place.

I really like how fast food joints such as KFC, Pizza Hut & McDonald serve you as a client. As soon as you get to the counter you first receive a friendly smile and as soon as you have placed your order your food is served to you in a tray. 1 minute tops. These outlets are maintained really well too and are always clean.

This all leads to Quality Control, and the reason as to why these brands do not want to open outlets in Kenya, simply because Kenyan’s do not like maintaining and taking quality seriously. Staff are never trained well and not enough money is put back to maintain the outlet. I had done an article on Quality Control sometime back -  Customer Service & Quality Control in Kenya.

Outlets like KFC spend millions of dollars a year perfecting customer service and quality control just so that their customers can be happy. No wonder they have over 600 Million customers yearly.

For me only one fast food chain does manage quality really well and also do live up to the term fast food and that is Mcfries. Mcfries has managed to maintain the same quality off food and service at all it’s out lets but yet lacks on the cleanliness.

The main fast food outlets in Kenya need to really style up, have their staff trained properly and should invest back into their outlets by maintaining them and coming up with new menus. They also need to look into ways of how they can speed up their services at the counter & deliveries and also become more efficient.