The other day I was talking to a colleague of mine at work and he happened to mention that he was working late on 31st  December. He also mentioned to me that he had ordered a meal from steers at 7PM and that same meal was delivered to him at 9.15PM. 2.15 hours later!!
I think [...]

What is Customer Service & Quality Control? What do you as a customer think they are?
The best description for customer service would be – it is a service offered to customers before, during & after a purchase, and quality control – maintenance of quality of goods & services.

I do not really think Kenyans take these [...]